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DO THIS:
CUDDLE UP TO THE MAVENS
Last week I started writing about Malcolm
Gladwell's seminal business book entitled The Tipping Point. If you
missed that issue, let me recap my opening:
In the book, Gladwell describes groups of
people that are indispensable to getting the word out about a new
product. In other words, they are the ones who generate the buzz. They
"tip" the product or idea--turning it from forgettable to
highly desirable.
The three groups Gladwell identifies are
the most powerful forces in marketing today: Connectors, Mavens, and
Salesmen. He uses them to describe everything from the success of Paul
Revere's ride to health epidemics to the Hush Puppies shoe fad to youth
suicides in Micronesia. Fascinating stuff, but I don't want to get off
track here.
Last week's newsletter was about
Connectors and you can find it at http://www.artbizcoach.com/dothis/connectors.shtml
Today I want to discuss Mavens.
Mavens are fascinating creatures. Whereas
Connectors are "Masters of the Weak Tie" (they know lots and
lots of people--if only superficially), Mavens are "Collectors of
Information." They're the ones who write into Consumer Reports to
correct the articles.
As Gladwell writes, "What sets
Mavens apart, thought, is not so much what they know but how they pass
it along. The fact that Mavens want to help, for no other reason than
because they like to help, turns out to be an awfully effective way of
getting someone's attention."
Isn't this true? Don't we listen to our
friends and acquaintances far more than we listen to a sales pitch on
television or in a magazine? They share with us because they care
about us, our needs, and our desires. They're telling us out of
affection, not because they're going to make any money from their
actions.
What does this mean? It means we trust them.
To pinpoint a Maven, look for people with
the following characteristics: inquisitive, always learning,
"pathologically helpful," unselfish. They're full of
information, but in a helpful, not a know-it-all, kind of way. You want
to be around them. You want to soak up what they know.
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