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Patty Sgrecci, who attended my workshop last
week in Coeur d'Alene, Idaho, wrote soon after with this question:
"So far most of my sales have been thru galleries and my experience
is that they do not want to share the names (and definitely not the
addresses) of the collectors of my work for fear that I will contact
them directly and cut them out. Therefore my mailing list is primarily
local friends and families. Is this practice common?"
There must be something in the air
because barely two days later, Gwen Plunkett wrote (in response to last
week's newsletter): "The other situation involves a gallery owner
who will not provide buyers names or contact info to the artists at her
gallery. I would like to keep a record but she seems very protective and
perhaps doesn't trust her artists." It
occurred to me that others on this list might benefit from hearing the
answer, so here goes...
In a nutshell, you should demand the
names and addresses of people who buy your work. But you must do
this at the onset of your relationship and it needs to be written into
your contract. Let me say that again: It must be in writing. Waiting
until you have made a sale is far too late. And the onus is on you to
make sure it's in your contract.
What I would encourage you to do is to create
a relationship with your dealer based on mutual trust and respect.
Why don't dealers like to give you the names and addresses of your
buyers? Because, quite simply, they've been burned by other artists in
the past--artists who have made contact directly with their buyers and
circumvented the dealer altogether. That's just a stinky way to do
business and gives a bad name to all artists. It's unprofessional and
unethical.
If you are presented a contract that
doesn't address this concern, write it in. I am not an attorney, so I
encourage you to discuss all legal arrangements with your lawyer, but I
would aim for wording along the lines of the following:
"The Gallery agrees to give the
Artist the names and contact information of all people who purchase
her work. In return, the Artist agrees to refer any inquiries from the
Gallery patrons back to the Gallery. The Artist will never sell her
work at a discounted price to Gallery patrons."
(This is a good place to remind you that
you always have just one price for your work--whether the gallery sells
it or you sell it from your studio.)
The sample consignment contract posted in
the Professional Guidelines for the Society of North American Goldsmiths
state:
"Accounting for one-of-a-kind
Artwork. For one-of-a-kind artwork with a retail price of $500 or
more, the gallery will furnish the name, mailing address, and
telephone number of the client / collector who purchases the artwork.
Artist agrees not to contact the client for the purpose of selling
artwork directly to the client and the gallery will be informed or
receive a copy of any communication between artist and client that
relates to this artwork as long as the contract remains in
effect."
Read the entire contents and find
additional valuable information at: http://www.snagmetalsmith.org/infocentral/professionalguidelines.asp
Lay out your case for your gallery. You
need the names and addresses of your buyers for the long-term health of
your career. What if the gallery's records were destroyed in a fire?
What if the gallery owner died suddenly and the records were tied up in
litigation for years? What if, what if, what if . . .
Since 80% of your sales will come from
20% of your customers, you must ensure those customers are being
nurtured. And you can't always depend on a gallery to do that. It's
critical you have the information as well. As always, consult with an
attorney for the best legal advice for your situation.
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